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CUSTOMER CARE

We love to hear from our customers!

Do you have a question or concern? Are you looking for something in our shop? Drop us a line and let us know. We will get back to you as soon as possible with an answer.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+20 3 3276719

or just fill the form.

 

Returns & Exchanges


We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
 

1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office or via contact our shipping company dependence on the receivied return instructions from us .
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

 

Return Conditions

1. You have 7 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.

Return Address

If you wish to return the items to the nearest return address, please submit a ticket and our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

FAQ

Do you provide International delivery?

 

We ship orders all over the world. Most orders will be delivered within 7-10 business days.. If you want to know more detailed information, please visit our shipping info page

How do I return an item?

 

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse.

 

What is your returns policy?

  • Merchandise must be returned within 7 days of receipt;

  • Merchandise must be unworn and unwashed;

  • Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

  • Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.

How do I track my order?


As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Refunds

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable